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Evidence Guide: AHCWRK408 - Provide information on issues and policies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCWRK408 - Provide information on issues and policies

What evidence can you provide to prove your understanding of each of the following citeria?

Process a request for information on issues and policies

  1. Listen actively to the client, and question to clarify and elicit information
  2. Record notes from dialogue with the client and from correspondence
  3. Document the request using the appropriate recording system
  4. Seek and obtain approval to access information and forward requests where appropriate
Listen actively to the client, and question to clarify and elicit information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record notes from dialogue with the client and from correspondence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the request using the appropriate recording system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and obtain approval to access information and forward requests where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources and extract information

  1. Identify, access and research relevant sources and locations of information
  2. Extract relevant information
  3. Evaluate workplace policies and documentation relevant to the request
  4. Use alternative methods to locate identified gaps in information
Identify, access and research relevant sources and locations of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract relevant information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate workplace policies and documentation relevant to the request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use alternative methods to locate identified gaps in information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate information to meet client request

  1. Evaluate information for validity, reliability and appropriateness
  2. Engage client in respectful dialogue to clarify information
  3. Obtain additional information if required
Evaluate information for validity, reliability and appropriateness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage client in respectful dialogue to clarify information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional information if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and finalise document or correspondence

  1. Develop, write, format and proofread a document or correspondence
  2. Check document or correspondence for accuracy and intention
  3. Arrange document or correspondence review and sign off with designated person where required
  4. Make a record of document or correspondence
  5. Provide document or correspondence to client
Develop, write, format and proofread a document or correspondence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check document or correspondence for accuracy and intention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange document or correspondence review and sign off with designated person where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make a record of document or correspondence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide document or correspondence to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge